Employee Reviews

Kristen G. • Customer Service Representative

WHAT MAKES OUR COMPANY GREAT?
I think the family atmosphere created within the company is what makes our company great! I think Dave and the supervisors are the key to this with the open communication and genuine care/interest in the employees lives: both work and personal. This is important for CSR’s – you can hear it in the voice of the representative while on the phone with our clientele.

WHY WE ARE BETTER THAN THE COMPETITION?
We have multiple things that I believe separate us from the competition… The first is the atmosphere of family created within the building. Personally, I believe it has a domino effect and starts in the office, to the techs, and ultimately our clients! Our clients are the reason we are here, so it’s important they understand they are part of our family. Secondly, we treat our clients like we expect to be treated. This means they are treated with the utmost respect and urgency from the first phone call to the final goodbye. We do our best to place ourselves in our clients shoe’s and be understanding of whatever situations they may be in.

WHY ARE YOU A GREAT CSR?
Because I care. I care about my clients getting the appropriate tech within a timely manner, who will put them at ease and welcome them to the family. I care that my coworkers get the opportunity to really grow and educate themselves of what’s involved in the industry, as well as have a personal life. I care that we see improvement in our reputation, in our sales, and ultimately the growth of both companies.

Michael H. • Customer Service Representative

WHAT MAKES OUR COMPANY GREAT?
What makes this company great is that from the ownership, to the employees, and to the customer’s there is a “family” feel to it. All the different personalities is what makes this company so great. Also the fact that this company is founded on principals of honesty and integrity and transparency. As an employee I am treated very fairly and like I am a member of the family. Also I like the time and effort that gets put into my training to help me become a better CSR and person.

WHY WE ARE BETTER THAN THE COMPETITION?
Because we constantly keep our technicians trained and licensed and the experience they have makes us great. Also we want to give the best quality prices and work to our customer’s and we always strive to build value and treat our customer’s like they are partners. It is not always about just getting the job done but getting it done right and giving the customer’s options and making it work for them and their budget.

WHY ARE YOU A GREAT CSR?
With more than 10 years in the customer service field I know what it takes to put the customer first. To give the best experience they can when they call in to the company. Putting the customer’s needs as top priority and building the foundation for an excellent experience at Christian Brothers. I also work effectively and efficiently to get the job done. And also to focus on the goals and doing whatever it takes to achieve those goals.

Ebony W. • Customer Service Representative

WWHAT MAKES OUR COMPANY GREAT?
To start off we are a company with a solid foundation of Christian morals, we have a strong ethical background and we strive to deliver excellent service to our customers. We not only want our customer to win, but our team member as well as our team.

WHY WE ARE BETTER THAN THE COMPETITION?
We are constantly training and learning new techniques to better ourselves as a company, we don’t want to just settle and be mediocre.  Our technicians give multiple options to our clients, showing them that we actually want to provide best pricing for them and their budget as well as what works best for their family.

WHY ARE YOU A GREAT CSR?
I am a great CSR because my goal is to ensure that the customer’s issues or concerns are properly documented. Proper documentation assures that we are sending out the technician that is best fit for the job, so it is done effectively the first time. I make sure that I have a friendly and inviting tone, which helps the disgruntled clients ease up and kind of relax. I am very open to learning and definitely bettering my customer service skills as well.

Tiffanie Z. • Customer Service Representative

WHAT MAKES OUR COMPANY GREAT?
I think we have a great team and we all work very well together. we care about the customers and make them important. i think also since we have such a good team it will help the company grow.

WHY WE ARE BETTER THAN THE COMPETITION?
I think because we care about the customers and employees and are looking to grow as a honest company doing whats best for our customers & giving them the best service out there.

WHY ARE YOU A GREAT CSR?
I am a good CSR because I try to make customers feel more comfortable with me by really understanding there situation and helping them understand our company and what we are about. also i am always on time and ready to go.

Shante P. • Customer Service Supervisor

WHAT MAKES OUR COMPANY GREAT?
Our Culture and feeling of being part of a family is what I love the most. Everyone in Management is very intelligent and are amazing leaders that treat everybody like their own family. Anyone can find a job, but the trick is finding a Career that you can be appreciated and know you have a long-term Career with. I’m happy to have the privilege of being a part of the Christian Brother family and excited for the many years to come.

WHY WE ARE BETTER THAN THE COMPETITION?
What makes a great company to me starts from great Management, hiring the right people for the right job. Our Licensed Technicians are continuously trained every week to strive for excellent service and quality work. Making this a priority has been a huge factor on our to our customers. We have excellent Service Protection Plans we offer our customers to make them a part of our family when they need a hand.

WHY ARE YOU A GREAT CSR?
With a background of Management and Customer Service experience I understand the importance of going above and beyond for our customers and working as a team to achieve this. As the Supervisor of the Customer Service department I am always looking for new ways to become even better to continue providing 5 star service.

Yolanda G. • Customer Service Representative

WHAT MAKES OUR COMPANY GREAT?
That we are genuine in our care for our customers and for each other. Customers can see our smiles through the phones and find our greeting and the sunshine in our voices has brightened their day. Christian Brothers truly cares about you and your success and invests in you to reach your full potential and that investment goes beyond these four walls. Christian Brothers is the best place I have ever had the privilege to be a part of .We truly treat our customers and each like best friend family members.

WHY WE ARE BETTER THAN THE COMPETITION?
Christian Brothers has been in business for 42 years and still going strong. We have a steadfast and large customer base that grows very day. Our best advertisement is word of mouth. Many of our customers that have used our services call us back to say how extremely happy they are with the excellent service that they received and they will be telling their friends and family about us. We all go above and beyond with happiness to take care of our “Families”.

WHY ARE YOU A GREAT CSR?
I am a great CSR because Christian Brothers has taken and continues to take great investment in my training to become confident in what I do. They also take great care in who they bring into their as the “office family” will be interacting with their “customer family” CSR’s should have empathy which translates through the telephone to our customers very clearly in our tone and sincerity as we talk to them. I completely love this company and the people I work with and look forward to coming to work every day and it reflects in my attitude and my work. THANK YOU CHRISTIAN BROTHERS for believing and investing in ME and allowing me to be a part of this AWESOME COMPANY!!!